Poor procedures

I have been referred to go see a specialist from a GP. I sent the documents through to *** on Saturday 12th February. I contacted the call centre today and was assisted by a nice gentleman that explained it to me but I feel like your processes are up to sh*t. My appointment with the specialist is booked for tomorrow. Yes I booked it before I got authorization because he is the only gynaecologist willing to see me before end of March. Your list of network gynaecologist is pathetic and doesn't give me many options to select from. I was told that the decision was sent to the panel to decide and I should get feedback once they make a decision. I was told if I don't get an answer before my appointment tomorrow I will have to pay out of my own pocket. People with issues don't have time to wait to make appointments especially when they are limited to whom they can visit and the waiting list and gynaecologists is long. If I am not given authorization by end of today I will be canceling my medical aid with you.