Poor Poor Service

Goodness the poor service, you call 8 days before your debit date asking not to be debited, next thing they Debit, when you call demanding to be refunded, they can't, you have to wait 3 days before they can authorise a refund. When you want to lister to a Voice Recording , you are told to Drive 480km to the nearest place to listern to a Voice Recording or they listern to it and tell you what happend with the call, my God is that poor, very and utterly Disapointed with the Service, Shocking to say the least!!! But I do thank you for showing me that Discovery does not play, they will eat your money and say we can't do anything about that...Poor.