Poor, poor service

After being employed by a new company, discovery told me that i need to fill in a transfer to individual capacity form,which i sent before the withdrawal date. Discovery was supposed to debit the new account, they did nothing. I haven't been covered for 2 months. They now want to reinstate the policy but require R5364.00 by the end on July. Who has the money?? They're excusing themselves from poor administration skills, and blaming me that a Copy of ID and proof of bank account was never received. Why didn't anyone contact me?