Poor poor customer support

Item: Discovery Health
Rating: 1
Author: Abdur D

Having such a difficult time getting my medical claims back. Phoning does no good. You get sent from pillar to post with no one being able to assist. Its been 2 months with no progress. Most annoying service.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

05 May 2021, 07:35

Dear Abdur D We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply05 May 2021, 07:35

Official

Dear Abdur D We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

05 May 2021, 14:35

Dear Abdur D We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team

Discovery Health's reply05 May 2021, 14:35

Official

Dear Abdur D We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team

Abdur D's updateReviewer Update

10 May 2021, 13:39

After posting on helloPeter, a very helpful consultant got in touch with us and aided us adequately. She sent us a statement indicating which account the money was transferred to and this made our task easier in order to track. She was extremely helpful and efficient. We were pleased with the response. Thanks to discovery for taking our complaint seriously

Abdur D's update10 May 2021, 13:39

Reviewer Update