POOR POOR APPALLING SERVICE

Good day,

I am extremely disappointed and disgusted by Dental risk companies record keeping ability.

3 years ago I had to have a tooth removed therefore I contacted Dental risk of which they provided me with a list of dentists in katlehong and tokoza who are part of their network. I tried calling every single dentist on the list only to find that the numbers or either engaged or do not exist therefore I decided to drive to the address. I went to 7 addresses on the list and all of them have either moved or a different practice was now renting the premises. It took me the whole day to find a doctor which was on their network and no one compensated me for the petrol which I had wasted.

Today I called as I need to have another tooth removed and requested for a list of dentists in the vosloorus area. To my dismay the same thing happened. The numbers were all engaged except for DR Mdlovu p of which his receptionist advised me that he is leaving for tokoza and will not be able to assist me. Today I dd not have my car with me as a result I had to take a taxi to go to the physical addresses on the list. First taxi I took was to DR Majama when I got there there was a different practice, next taxi I took was to DR Abdool when I got to the address there was no practice there but a shop that sell medication. I went to two other addresses listed and there was no Dentist on both of them.

It is now almost 4PM and I have made contact with Dental risk company and yet I am still unable to find a Dentist in vosloorus Bare in mind that I did not go to work today because of my tooth and my employer expects me to provide a Dr Note to indicate that I had visit a doctor.

Should my employer deem this day as unpaid I will be forwarding you my payslip and demand compensation as your poor administration has now ruined my relationship with my employer.

I demand that this is escalated and that I am provided with feedback as to what steps have been taken to ensure that there this does not happen again. It is unacceptable that you provided me with outdated information and I have to waste my money running around like a headless chicke looking for a dentist.

Failure of which will result with me terminating my medical aid with discovery and joining a different medical aid.

Regards,