jJ
jane J

1 reviews | Active since Dec 2016

04 Dec 2018, 12:33

Poor planning and unacceptable plan offerings for 2019

I am currently on Discovery Health Key Care Plus plan, lowest bracket. With the annual increases Discovery have decided to remove this bracket so my monthly premium jumps by over R500 per month. This is not practical or affordable. When I try to investigate the new starter product (Key Care Start) there is not one doctor or hospital on the West Rand - I must travel to the East Rand, Johannesburg Central, Pretoria or Vaal Triangle for a doctor or hospital. Surely this should have been addressed BEFORE the old plans were cancelled to ensure that clients can still get cover - or is that the plan - to force clients to leave Discovery and go elsewhere?

0
Replies (2)
Discovery Health
Discovery Health's reply04 Dec 2018, 13:53
Official
 
 Dear jane-bretton 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards
 Discovery Health Servicing Team 

Discovery Health
Discovery Health's reply06 Dec 2018, 14:07
Official
 
Dear jane-bretton 

We have been in touch with you to answer your comments. 

Regards
 Discovery Health Servicing Team