MS
Mariska S

1 reviews | Active since May 2012

21 Apr 2022, 07:14

Poor Network Dr Selection

On keycare network we have network doctors that we can use.

So I went to the network Dr. Dr JF Botha in strubenvale springs 11/04/2022 he diagnosed me with bronchitis got a script which the medical aid only paid a portion of it. Got the medication it had a servere side effect that I went back to him on the 13/04/2022 on which he again prescribed additional medication without screeing me properly (no blood pressure was taken, no oxygen levels nothing). He said he could not admit me as it takes 48hours for the medical aid to give auth which is a complete lie.

Which forced me to go to a non network Dr (who was on the network previously but go removed due to their thorough investigations with their patients) who then sent me for chest xray did the proper screening (bp, oxygen, ears etc.) She gave me a new script which yet again I could not get due to the medical aid not paying for my medication. She could not admit me as she is a non network provider.

I am set now to go to another dr on the network for a third time as I am not well yet, Dr Christodoulou who by the way is more expensive than our non network Dr and again not all checks are done by the network Dr's.

Firstly we need decent network Dr's Secondly prescribed medication needs to be paid as both my scripts have been prescribed as per the formulary for the medication.

I need this sorted out ASAP I cannot stay off work cause I am still not well. Is Discovery gonna cover my short fall on my salary and the money thay I had to borrow to get my medication. Seeing that the Dr's we can use is really very ***********.

0
Replies (4)
Discovery Health
Discovery Health's reply21 Apr 2022, 07:23
Official
Dear Mariska S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards Discovery Health Servicing Team

Best regards,

Discovery Health
Discovery Health's reply21 Apr 2022, 13:42
Official
Dear Mariska S

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team

Best regards,

MS
Mariska S's update21 Apr 2022, 13:58
Reviewer Update
Thank u
Discovery Health
Discovery Health's reply13 May 2022, 09:34
Official
Dear Mariska S
We are glad that we assisted you.
 
Regards Discovery Health Servicing Team

Best regards,