Poor Medxpress service

I have complained before about the Medxpress service and now I am having problems again. I sent a number of emails about a month ago and it took about two weeks for someone to get back to me then. <br> <br> This morning I wanted to re-order medicine online, but the website did not allow me to change from the option of collecting the medicine to having it delivered. So I had to phone your call centre - a very time-consuming matter when one has to enter endless numbers and then give those numbers once again when speaking to a consultant. <br> <br> Then I discovered that my order had gone through despite the fact that I had cancelled it while online! Clearly there are problems with your online ordering system, and your consultants are not fami**** with the system either.<br> <br> I have also complained many times that I do not receive SMS reminders from Discovery although you claim to send them. But the consultant checked this morning and confirmed that I have not received an SMS for a long time.<br> <br> Please, if we are forced to use a service, surely it should be a service that works? Getting medication has now become incredibly frustrating.