Poor Medical Experience

Please can someone help, im having the worst experience with my medical aid, they don't follow up on emails and if I phone I get put through to a new section every time. I was referred by my GP to see a general surgeon regarding my toenails, which at the point I had no other choice but to let them get removed. I struggled for over a week to get to talk to someone that can help me with authorization. I finally got a number and I was able to see the surgeon, which then told me that he's sorry but he can't save my toenails as it is in a very bad shape, and that its causing extreme infection. The surgeon said that I need full extraction on both and he will do it in theaters the upcoming Monday. Discovery then said they will not pay for it as it is cosmetics. Then I got the surgeon to write a motivation letter, week goes by, nothing from them, I phone again and again being transferred to here and there, finally ended up speaking to someone. The person informed me that they do not cover and even if I sent the motivation letter, that the will not approve, now the thing is, how can you just say no that it is cosmetic even before you received the motivation letter, I can assure you that full toenail extraction is not for cosmetics. Then the surgeon sent through to the medical that we can do it in doctors rooms, (not recommended) still they did not help.

So I ended up paying cash for the procedure in the doctor's room, and after a week they sent me a mail and said that I could have done it in the doctor's room then it would have been approved, not what they said earlier. Now I submitted it to claims and I don't get any feedback from them, they replying on old emails with another query and this situation is still haning with no answers, I am seriously considering to go somewhere else.