MM
Monique M
1 reviews | Active since Aug 2015
07 Oct 2019, 12:44
Poor management of chronic benefit.
Hi Mac***u *** - Reference number *** -WRefNo#***#- -MailRef#***#- -MailRef#***#
Please look into my chronic query, Again I have to go without medication because of an internal administrative issue on your system. This is the second time I cannot collect my repeat script.
Secondly, I logged a cancellation for my vitality account on the 26th September, Still, I haven't received a response, reference number ***
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
07 Oct 2019, 13:53Dear Monique
We received your message and we’re looking into the matter.
Regards
Discovery Health Servicing Team
We received your message and we’re looking into the matter.
Regards
Discovery Health Servicing Team
Discovery Health's reply07 Oct 2019, 13:53
Official
Dear Monique
We received your message and we’re looking into the matter.
Regards
Discovery Health Servicing Team
We received your message and we’re looking into the matter.
Regards
Discovery Health Servicing Team
MM
Monique M's updateReviewer Update
07 Oct 2019, 14:31In addition to the above, please do not send the predefined response of " Dear Miss Mac***uThank you for contacting us.
We have received your query regarding your annual accumulation of claims in the benefit year for your chronic medication.As per Discovery Health's rules, we allow members to collect their medication every 23rd day after the previous claim.This means that once you have collected your medication, there is a block put in place that only allows you to collect the next batch of medication 23 days later.In order for your claiming schedule to align with the maximum amount of claims you are allowed in the period of a benefit year, you can request for your claims that did not have full quantities to be consolidated into one claim for that month from your respective pharmacy. "
We have received your query regarding your annual accumulation of claims in the benefit year for your chronic medication.As per Discovery Health's rules, we allow members to collect their medication every 23rd day after the previous claim.This means that once you have collected your medication, there is a block put in place that only allows you to collect the next batch of medication 23 days later.In order for your claiming schedule to align with the maximum amount of claims you are allowed in the period of a benefit year, you can request for your claims that did not have full quantities to be consolidated into one claim for that month from your respective pharmacy. "
MM
Monique M's update07 Oct 2019, 14:31
Reviewer Update
In addition to the above, please do not send the predefined response of " Dear Miss Mac***uThank you for contacting us.
We have received your query regarding your annual accumulation of claims in the benefit year for your chronic medication.As per Discovery Health's rules, we allow members to collect their medication every 23rd day after the previous claim.This means that once you have collected your medication, there is a block put in place that only allows you to collect the next batch of medication 23 days later.In order for your claiming schedule to align with the maximum amount of claims you are allowed in the period of a benefit year, you can request for your claims that did not have full quantities to be consolidated into one claim for that month from your respective pharmacy. "
We have received your query regarding your annual accumulation of claims in the benefit year for your chronic medication.As per Discovery Health's rules, we allow members to collect their medication every 23rd day after the previous claim.This means that once you have collected your medication, there is a block put in place that only allows you to collect the next batch of medication 23 days later.In order for your claiming schedule to align with the maximum amount of claims you are allowed in the period of a benefit year, you can request for your claims that did not have full quantities to be consolidated into one claim for that month from your respective pharmacy. "
MM
Monique M's updateReviewer Update
07 Oct 2019, 15:13Hello, please refer to reference *** with regards to the chronic claim.
I am now awaiting a response on the vitality cancellation
I am now awaiting a response on the vitality cancellation
MM
Monique M's update07 Oct 2019, 15:13
Reviewer Update
Hello, please refer to reference *** with regards to the chronic claim.
I am now awaiting a response on the vitality cancellation
I am now awaiting a response on the vitality cancellation
Discovery Health's replyOfficial
09 Oct 2019, 13:27Dear Monique
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply09 Oct 2019, 13:27
Official
Dear Monique
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team