Poor Management

Poor management and unfair treatment to loyal customers. I cannot say how much I'm disappointed as I wouldn't expect such from a big entity like them. With no communication and no warning my membership was deactivated, I was not asked. How inconsiderate of them, through the pandemic and people not working , I as a loyal client tried to keep up with my full premium payments and was communicating as well. No payment arrangements were being offered, I've been biting the bullet as my kids needs are a priority to me, but they don't see that. How disappointing for them to not even call me to let me know they'll be deactivating my account. It makes me think that they fall under those companies that push people to cancel with them so they can win. I have never even once mentioned I wanted to stop my membership with them through the hardships I was experiencing due to the pandemic, I kept my end of the promise even though it was tough with 3 kids. Are they keeping their end???