Poor interaction with Discovery medical aid agents they don't listen to you.

Did contact Discovery medical aid several times explain my situation to them as I am a Sassa pensioner we all came under review so our money wasn't paid out to us. Talk to Discovery agents several times which they insured me it fine I can pay via my app at the end of the month didn't use the medical aid as it was suspended got now this month a double payment which I try to pay through the app as I'm staying outside Pietermaritzburg and not near town I've got no transport in I usually pay through the app which was comfortable for me not struggling with paying Discovery medical aid now they give me no option as to pay at FNB in town with no transport come on Discovery where are you for all the old age pension customers of you, and not keeping your word. Please fix this on my Discovery app as it take a long time to phone you and money is tight as a old age pensioner. Please contact me as soon as possible. Thank you.bMy cell phone number is ***.