Poor Handling of Claims

Your recent handing of my claims are very poor and amateurish. Its as if you dont give a damn

Look at the two reference numbers: ***,***

The first one for the dentist was declined and you gave me a very poor explanation. When I resent it you MULTIPLE TIMES just ignore me. ARE YOU DOING ME A FAVOUR OR AM I PAYING YOU EVERY MONTH? I’ve previously used a statement like that and you accepted it. Why no consistency?

With regard to the ENT you processed the claim under the wrong GP. DO YOU NOT KNOW HOW TO READ OR WHAT SORT OF BUSINESS YOU ARE IN? With regard to the ENT I also want an explanation of the rules with regard to referral letters from the doctor (which had an ICD code) and specialists. When do you cover it in full and when do you remove from savings.