KC
Kandice C
1 reviews | Active since Dec 2017
08 Mar 2021, 11:45
Poor feedback and communication
Poor communication, no feedback on authorisation requests. I called them and was kept holding while their line was silent/dead. No customer service with a callback because the call was terminated. Still waiting for a call and feedback on my auth.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
08 Mar 2021, 11:52Dear Kandice C
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply08 Mar 2021, 11:52
Official
Dear Kandice C
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
08 Mar 2021, 15:51Dear Kandice C
We’ve contacted you to discuss your concerns.
Regards
Discovery Health Servicing Team
Discovery Health's reply08 Mar 2021, 15:51
Official
Dear Kandice C
We’ve contacted you to discuss your concerns.
Regards
Discovery Health Servicing Team
KC
Kandice C's updateReviewer Update
12 Mar 2021, 09:27I was contacted and told you will get back to me with feedback on my authorisation/concerns. This was never done and to date I do not have feedback on my authorisation request.
KC
Kandice C's update12 Mar 2021, 09:27
Reviewer Update
I was contacted and told you will get back to me with feedback on my authorisation/concerns. This was never done and to date I do not have feedback on my authorisation request.
KC
Kandice C's updateReviewer Update
16 Mar 2021, 12:37I have still not received feedback from Discovery, the issue is unresolved and my authorisation request is not confirmed. I was contacted only once whereby I was told a follow up will be done and they will get back to me the following day 9 March'21 ---- still waiting!
KC
Kandice C's update16 Mar 2021, 12:37
Reviewer Update
I have still not received feedback from Discovery, the issue is unresolved and my authorisation request is not confirmed. I was contacted only once whereby I was told a follow up will be done and they will get back to me the following day 9 March'21 ---- still waiting!