Poor Discovery iPhone app support

I have been trying for months now to get Discovery to acknowledge they have a problem with my usage of the Medicine Tracker in the iPhone app. After calling in twice today, cut off on a transfer the first time, and then again on the second call after being transferred 5 times this is still no closer to being resolved. The issues I face are:

1. The call centre staff do not who to transfer to 2. Every time I get transferred I run the risk of being cut off or have to revalidate myself (after having done the biometric validation in the beginning) 3. No notes were taken on the last reference number I received, so I have to eplain the problem over and over and over 4. Screenshots I emailed through are untraceable 5. Asking me who or which department put me through is pointless, I called Discovery not a person or a department

I am really tired of trying to sort this out (perhaps that is the call centres job, to wear a person out). Perhaps it's time to give up and use another app for Medicine Tracking.