POOR DISCOVERY HEALTH SERVICE,FAILED DAY TO DAY EXTENDER BENEFIT

So I have been with discovery medical aid since 2012 and today they showed me flames. My medical aid funds were depleted so I tried to make use of my day-to-day extender benefit and guess what? EPIC FAIL!! I was told by discovery not so long ago that to use the day to day extender benefit I must login to Connected care and book a virtual consultation. So since on the 18 November 2024 I woke up not feeling well, I booked the appointment and the health care facility did not honor the appointment. I booked the second one and still nothing and my condition was not getting any better, so having tried the virtual consultation twice, I then decided to go to a doctor that at least appears on the day to day extender benefit network. Well guess what, Discovery did not pay that bill. I called them today to explain to them the issue or problem I was faced with(Health care facilities not honoring the virtual consultation appointments) and the lady I was taking to hangup on me soon as I was done explaining my story. I am very disappointed with discovery for not paying the doctors bill even when they are aware that their connected care platform failed, even when they are aware that I made numerous attempts to stay within the prerequisites of the day to day extender benefit. Shame on you discovery, to think that next year you will be imposing a tariff increase on us is just a shame.