Poor customer support from Discovery

As a prospective new client to Discovery,I have been asking for some time to be contacted so I can ask questions and have issues I have explained to me.

First Mail requesting assistance was sent on the 10th February 2020 and received an automated response that I would be contacted. Only to receive a mail on Tuesday the 11th February stating that they could not get hold of me as I did not answer their call. NO PHONE CALL was received from Discovery....

I sent a mail n response to theirs stating that no phone call was received (my phone had not rung once before the mail came through) asking that someone contact me.

Got a response on Thursday 13th February thanking me for my mail and that someone would contact me within three working days....

I am now being forced by my employer to agree to and sign up for a plan that has in no way been explained to me at all, nor have my concerns addressed. Not that this is anybody's problem, I get that.

My gripe is that an industry giant like Discovery completely disregards potential new clients questions/queries, leaving them (the potential new client) open to be bul**** in to signing up to have medical aid without a proper understanding of what it is that they are getting themselves into.