Poor customer services as application levels

Please note that this has now escalated to ridiculous levels of your customer services. Two weeks ago a lady called to assist and finalise my application on this number: ***. To which was I was informed that the application documents would be forwarded to me, to which to this date nothing has been received. And I need this to notify my current medical aid to stop deducting as I would have liked to move to another discovery.<br> <br> Now this has changed as there has been evidence of utter poor customer service level as it seems like I am begging for your medical aid. Please take this mail as an official request to cancel my application form and any scheduled deduction to be pulled back as of today (09.02.2016).<br> <br> Please urgently confirm receipt of the mail and auctioning accordingly