Poor Customer service- Responding to inquiries.

For so many times when I reach out to the discovery consultants especially via an email, they never really answers what i actually asked. The answers would be a complete different thing. I am not sure if its your system or what. But it does not usually works best for me. I find their customer service very poor and not efficient AT ALL... Out of all the 10 inquiries I have sent, none would be answered correctly, sometimes they would even copy and paste the information from their website. Just for the sake of answering.