Poor Customer Service or lack there of!

Hi

its been 1 month since claim has been sent and i was yet to be paid back. How can this happen with every claim we have. This has become totally ridiculous. Each time we send a mail we get “This is an automated response to acknowledge receipt of your claim(s). Your request will be processed within 2-3 working days.” Then nothing after that.

Why am i paying medical aid and not getting my money back? Why do i have to beg for what's rightfully mine. My husband called yesterday - 6 minutes later - nothing!!! Our med aid goes up every year yet the service goes down and no one seems to care. This is not a new problem - this has been coming on for years - it just gets worst by the year.