Poor Customer Service - no help

I am still trying to resolve the same issue for the whole month. A health reward I did not get which turned into the app not letting me select the reward to then not eve giving me my Discovery miles. I am disgusted at Discovery Health customer service and appalled at the behavior of agents. There have been lies, false promises and occasions where I have been left on hold for over 20 minutes only for the call to be disconnected thereafter and nothing to be done. I am experiencing such a minor issue but if this is the service I get now, what about when my life is in danger and I need assistance with particular documentation. I am genuinely shocked at the lack of accountability nor care while my time is actively waited. My issue is still not resolved. Multiple calls. Multiple references. For 19 days.