Poor Customer Service Level / No Communication

Discovery's service level has dropped to such an extent where one does not even know if it is really worth being a member of the group anymore.

For no apparent reason, and without warning (via phone, email, sms or any other platform) they go and suspend your account. No one has the decentcy to warn you, or even to inform you of the intent of doing this.

When you do send them emails, they just don't get back to you, and you are left without a medical aid due to ignorance.

I have tried since Friday past (06/07/2018) to re-activate the suspension (which no one know why this happened in the 1st instance), yet to no avail. We are extremely efficient in suspending a member as is apparent.

Imagine one ended up in hospital and had no cover, due to incompetence and poor administration? #LawSuite.

So we as members get charged more on a monthly basis, yet there is no customer service level whatsoever.

I am really not impressed with the service level at all.