Poor Customer Service - Lack of communication and feedback after numerous follow ups

Poor Customer Service. Ex Gratia claim submitted on the 9th April 2021. To date "a decision has not been made".

How can it be over a month? I was advised that commity meets once a month and I think they met two weeks ago and I am still awaiting feedback.

This has been escalated by every call centre agent I have spoken too and I am still waiting. Tuesday last week was the first email communication I have received to say they will contact me when the scheme has made a decision.

It seems to be a magical department without phone lines that only operates via emails that they obviously do not read or respond to

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Email also responded to Mageshlen Naicker - to which she did not respond Please go look at the number of interactions I have had - All futile.