Poor Customer Service

Discovery does not value clients, loyalty, or give clear explanations, feedback, or follow-up calls, I feel like they are interested in milking us, poor clients.

1. Medical Aid.

I had a Discovery Medical Aid from 2012 to December 2021. On 1 January 2022, I started a new job (Government Department). I chose to continue with Discovery Medical Aid; I forfeited my medical benefit (yes, it was my choice to select Discovery over the industry-preferred medical aid). I requested to continue with my old medical aid and took over the contributions.

I received so many conflicting answers, but I was eventually assured that my new medical aid will be working. I emphasised that my son was at the boarding school and needs a medical aid, I only discovered that the medical aid was not working when my son was taken to the nearest medical centre.

I was then told that my savings from the previous medical aid would be paid back to me, and that was not the case.

2. Discover Insure

I took Discover Insure in 2012 when I bought a car. I thought I had the best car insurance ever; I referred several friends. Last year, 2023, I was not doing well financially, and I was downgrading on numerous things. I really thought I'd go back to Discover Insurance as soon as everything gets better. I was disappointed to hear that I will not be able to withdraw the money accumulated from rewards and from filling stations (I do not remember how you call it).

I so wish that information was shared so that I knew it as a client; I would have opted for monthly cash backs or used it on the car.

3. Discovery Bank

I’ve got an account (not using it often) but am hoping to stash a few cents now and then. Last month (August), I deposited R1000. I was so surprised yesterday to discover that I am sitting at -R1600.

I’ve been thinking these are some mishaps, but now I realise it's too much. I really need to escalate this.