Poor Customer Service - Discovery Health

Item: Discovery Health
Rating: 1
Author: Michael C

Try phone their call centre. Ridiculous menu options with no option to speak to s human operator. Very slow. The system has cut me off twice now and I still can't get through to a human operator. Not user friendly at all.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

11 Mar 2021, 08:58

Dear Michael C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply11 Mar 2021, 08:58

Official

Dear Michael C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

11 Mar 2021, 17:35

Dear Michael C

We have sent feedback to you on email as we could not contact you telephonically.

Regards

Discovery Health Servicing Team

Discovery Health's reply11 Mar 2021, 17:35

Official

Dear Michael C

We have sent feedback to you on email as we could not contact you telephonically.

Regards

Discovery Health Servicing Team