Poor Customer Service And Sales

Hi everyone. I had decided to put my wife on medical aid so I was referred to a broker and excepted the plan offered took the documents home had it filled in and dropped it off a few days later with the receptionist but dnt get feed back from her so I called and she says she didn't receive it and this was days after dropping it off . I then waited awhile and got no joy from her so I just left it. I was then approached by a call cntr offering Discovery Medical medical aid I listen to everything said and agreed this was around the 14th April 2015. I then submitted my documents pending bank statements which I sent thru last werk the consltant said it would go thru within 2working days I got no feed back I called but no one had returned my call via online or telephonicly. Not even a call to confirm weather it was kicked out or not. But I guess this how discovery loses customers.