Poor customer service and no feedback

I am very disappointed in discovery medical health on the 29/11/2018 I called and spoke to a consultant named Siwakile with regards to discovery not paying for a blood test due to funds been finished. I was on the phone with him for over 30 minutes and still was not satisfied with his answer, He was suppose get more details and call me back. It is now the 11/12/2018 and no feedback as yet. I am on the classic comprehensive cover, On the discovery website it states Additional cover when your Medical Savings Account runs out, for: Face-to-face and video call GP consultation fees Video call consultations with paediatricians Kids’ casualty visits Antenatal consultations Preferred day-to-day medicine (schedule 3 and above) Blood tests Some external medical items like wheelchairs, walkers, portable oxygen machines and insulin pumps

It states blood tests under one of the benefits are covered.I brought this to Siwakile attention that it clearly states on the website that blood test are covered once funds run out. He seemed confused and did not know what I was talking about I said to him to search on the discovery website and he will find it. After trying he could not find it so I print screen it and emailed it to him, He put me on hold and said he will find out, he came back to me stating it is only blood tests for Antenatal. We then both agreed that this is misleading the public.He then confirmed he was going to find out more about this and get back to me,12 days later and no response,Please go listen to the conversation. The blood tests needs to be paid for as Lancet is keep calling me.