Poor customer service and feedback

Each time I paid my medical aid, the vitality premium was always included when the debit order ran. My vitality membership was cancelled without warning and I'm told I haven't paid although I received an email on 28 Jan 2019 with ref ***stating that I've paid.

On Thursday I received an email stating that my membership with Vitality has been cancelled although i have also already paid for Feb. I paid the premium and I don't understand why they say I still owe.

You email or send them messages on Twitter, this issue is still not resolved. I'm annoyed!