Poor customer service

In mid August 2022 I contacted Discovery to join a hospital plan with 2 dependents. I was asssited by AviweB who proceeded with my application. Upon reaching the end of the call and awaiting his email him email with the information, he told me that he was unable to for reasons unknown to him. He proceeded to take my contact details and to this day, 13 September 2022, I am still awaiting his call back with no assistance and no medical cover. Really poor service.