poor customer service

<p>Good day</p> <p> </p> <p>I submitted a claim on 01 September 2016. Reference number: ********** 801</p> <p>I did not get a response. I called Discovery almost three weeks later and spoke to Prenesen Govender. He was going to escalate this and get back to me. He did not.</p> <p>I waited a few days and called back. I spoke to Waheed Adams, reference no. ********** 384 & ********** 992. He was supposed to escalate and call me back. He has not.</p> <p>This is disgusting inferior service. THIS IS BEING ESCALATED TO THE POINT THAT NOTHING ACTUALLY HAPPENS. THIS IS JUST AN EXCUSE.</p> <p>We pay our medical aid on time, yet when we need assistance we get no feedback. I explained to him that Discovery had not once</p> <p>Contacted me through this whole issue, yet I am wasting my time and my calls. He went onto say that it was a sharecall and Discovery was paying for part of it.</p> <p>What a nerve! Does this give you the right to waste my time, because you are paying not a 100 percent of my calls but 50%? I WANT SOMEONE SENIOR TO</p> <p>CONTACT ME AS I HAVE A RIGHT TO ASK FOR DECENT CUSTOMER SERVICE.</p> <p> </p> <p> </p>