Poor customer service

I had a call woth discovery keycare department where i escalated a serious matter and was advised within 2 days they will get back to me and i waited 2 days passed and still no feedback when i called in they new person i spoke to expected me to reshare why im calling and noted their is no notes on whats happening which is completely useless now i need to wait another 2 working days to receive feedback the client service is pathetic and a complete waste of time do yourself a favour don't take up a medical aid such as this