Poor customer service

Item: Discovery Health
Rating: 1
Author: Ranine V

I was approved for chronic Illness benefit, I sent mail asking if I need to renew they said no I must resend the script. Now I am not approved for half of the script which I was approved for with exactly the same pills. I tried phoning 5 times and it just says goodbye message has been left.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

10 Dec 2020, 10:43

Dear Ranine

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply10 Dec 2020, 10:43

Official

Dear Ranine

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

10 Dec 2020, 15:55

Dear Ranine

We’ve responded to your query.

Regards

Discovery Health Servicing Team

Discovery Health's reply10 Dec 2020, 15:55

Official

Dear Ranine

We’ve responded to your query.

Regards

Discovery Health Servicing Team