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KS
Kent S

1 reviews | Active since May 2021

29 Dec 2023, 09:03

Poor Customer Service

Been trying to contact Discovery Service centre for two days now and been on hold for 30 minutes yesterday and 30 minutes today without any response. Sent an email yesterday as well, with no response.

0
Replies (4)
Discovery Health
Discovery Health's reply29 Dec 2023, 10:19
Official
Dear Kent S 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
KS
Kent S's update29 Dec 2023, 17:04
Reviewer Update
Tried calling today a few times and sent a follow up on the email as well. Have not spoken to a single human being or gained a response by email. I have been trying to cancel my plan for a few days now. It's almost like I am not allowed cancel, as the only way you may cancel is by calling your service centre that does not answer.

Will be laying a formal complaint at Ombudsman and handing over all evidence. Seeing as you refuse to assist. Only gave me 5 days notice before you instituted a more than 200% increase in premium.

Your response above seems to be a holding response to people. I see no effort to assist in anyway. I look forward to cancelling my plan!
Discovery Health
Discovery Health's reply04 Jan 2024, 09:09
Official
Dear Kent S 

Please check your emails for final feedback from us.
   
Regards 
Discovery Health Servicing Team
KS
Kent S's update04 Jan 2024, 11:31
Reviewer Update
Hi

I havent received any email from discovery on the cancellation. I sent 3 requests to cancel via email and followed up yesterday on your email requesting a time to call me.

Please clarify what you mean by "final feedback"?

Thanks