Poor Customer Service

I moved my wife and son from bonitas medical aid to discovery medical aid biggest mistake I have ever made. I was not advised on the plan with discovery correctly. I logged a previous complaint which my response was from Megan Van Vught but she did not respond back to my emails and I now need to get auth from them to see a specialist I have submitted the auth form last week wensday and I have still not received any auth feed back which is said it as a 2 day turn around time to be authorised and a sms will be sent to me regarding the auth number. But it is ******** I would say my opinion of discovery medical aid and agents is ****. I guess they will only respond when my wife dies with a auth number. I called the customer centre but no luck or joy by far discovery is ******** horrible trouble medical aid on the market. Sis it is pathetic