Poor customer service!

After a month of trying to set up my application, I’m constantly encountering issues with additional documents or errors on the application. I contacted the call center and spoke with Tishani from the new business team in PE, who was unhelpful and unable to provide any meaningful assistance. I then spoke with one of her colleagues, explaining that I had already submitted the newly requested documents but did not have a reference number. I called three different numbers trying to reach the medical aid team, but none of them could transfer me to the correct department. I’ve repeatedly sent the required documents through their website.

The agency offered to help but asked me to note down their email address. I questioned why they couldn’t simply email me directly, as they already have my email on file. It’s frustrating because most customers don’t have a pen and paper handy to jot down information, which can lead to mistakes with names and other details. Tishani seems to lack basic customer service skills and needs to learn to listen and understand, rather than just responding. When I requested to speak with a manager, the agent merely transferred me to a colleague instead.