Poor customer service!

How many times must my parents contact Discovery Health in connection with the cancelation of Vitality? They are pensioners what the hell would they do with Vitality in the first place and why would they pay for something they dont even use seeing that they have to budget with their small income every month! I feel this is taking advantage of pensioners in all honesty! Im an extremely disappointed! They are quick to make a buck out of you but once it comes to mistakes and client services you are always being transferred to so many people testing you patients and using up all your call time hoping you would just give up! Im starting to regret the fact that I even referred my parents to Discovery if it's going like this!