Poor Customer service

Good Day,

When I signed up for my medical aid and GAP Cover I was told that I would be on a waiting period for 3 month regarding anxiety disorder i went to the pharmacy for flu medication on Friday 3rd December and I was told I am on a waiting period. Your contact centre is terrible because I can never get the right communication channel. I asked so nicely to be assigned a broker and get life cover, insurance and my RA moved to Discovery however you guys only bothered to get me one for my car insurance only. Why is it so difficult/