NS
Nitasha S
1 reviews | Active since May 2011
18 Oct 2022, 12:41
Poor customer service
Extremely long and pointless wait on the call centre line. Only to reach an arrogant male support staff member in oncology, who was unsympathetic and not at all customer orientated.
Really awful staff member to speak after all the waiting and redundant questions.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
18 Oct 2022, 12:53Dear Nitasha S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply18 Oct 2022, 12:53
Official
Dear Nitasha S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
19 Oct 2022, 11:51Dear Nitasha S
We contacted you to discuss your query.
Regards
Discovery Health Servicing Team
We contacted you to discuss your query.
Regards
Discovery Health Servicing Team
Discovery Health's reply19 Oct 2022, 11:51
Official
Dear Nitasha S
We contacted you to discuss your query.
Regards
Discovery Health Servicing Team
We contacted you to discuss your query.
Regards
Discovery Health Servicing Team
NS
Nitasha S's updateReviewer Update
19 Oct 2022, 13:05Update - 19th oct 22. Was pleasantly surprised to get call from discovery following up on this. Kudos to their follow up support as well the second discovery consultant who assisted me. She was very pleasant and positive.
NS
Nitasha S's update19 Oct 2022, 13:05
Reviewer Update
Update - 19th oct 22. Was pleasantly surprised to get call from discovery following up on this. Kudos to their follow up support as well the second discovery consultant who assisted me. She was very pleasant and positive.