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Sunell S
1 reviews | Active since May 2012
12 May 2021, 14:56
Poor customer service
Delay in authorization for oncology. I had to phone 3 days to try and get my authorization to start in time with treatment and unsuccesful. Treatment delay for another week.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
13 May 2021, 08:23Dear Sunell
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply13 May 2021, 08:23
Official
Dear Sunell
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
SS
Sunell S's updateReviewer Update
13 May 2021, 08:38Phoned again to follow up and I spoke again to Nish and he was one of the consultants who I spoke to on yesterday but only today he just put the phone down
SS
Sunell S's update13 May 2021, 08:38
Reviewer Update
Phoned again to follow up and I spoke again to Nish and he was one of the consultants who I spoke to on yesterday but only today he just put the phone down
Discovery Health's replyOfficial
13 May 2021, 14:36Dear Sunell
We’ve responded to your query.
Regards
Discovery Health Servicing Team
Discovery Health's reply13 May 2021, 14:36
Official
Dear Sunell
We’ve responded to your query.
Regards
Discovery Health Servicing Team