POOR CUSTOMER SERVICE

Your service is very poor , I have been struggling to get authorization since last week friday . After being on the phone for half an hour , spoke to at least 5 agents ,,,still no help . I emailed a specialist referral form on Saturday and its been back and forth unnecessary emails .I don't whether am being tested or its just me being sick and loosing mind that I might not get the help that need on time . Now the last email says the Doctors practice number is wrong , thats number which was given to me by the Doctors office .Surely DR Zimba the Surgeon is on the Discovey list any of your consultants can check the practice number but no...I must be the one to inconvenienced yet again.The Doctors office closed at 4pm and I must call them again tomorrow so yet again another delay and another waiting period , This such poor service .