Poor customer service.

I have never received such bad customer service and arrogance before from Discovery employees, so not too sure why I am now all of a sudden, but i have been having an issue with the underwriters and other employees, promising me feedback and phone calls. I now had to pay half my salary to discovery due to their lack off commitment to make debit payments on the day's promised, I then place what ever spare money is left in my account into a savings account which I cannot access until the new year as i am saving for my wedding. Now I had to pay R6000.00. They have kept making promises and resolutions but I have no proof of this. It now feels like Discovery no longer cares about their customers like they used to. Its all about money making now which is rather sad. I have even given feedback from the feedback request email and finally received a phone call bad which unfortunately helped nothing as once again they required information which I sent and it has now been 2 weeks.with no reply.