Poor customer service

Item: Discovery Health
Rating: 1
Author: Phindile S

This is for Anelisa. I asked Anelisa to call me back and it's been more than 45 minutes and she hasn't called me back. I called again asked another agent (I didn't get his name) to call me back and he hasn't called yet. Poor customer service from those two agents. How long do I have to wait to get some service?

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

14 Jun 2021, 12:23

Dear Phindile S

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply14 Jun 2021, 12:23

Official

Dear Phindile S

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

14 Jun 2021, 14:54

Dear Phindile S

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply14 Jun 2021, 14:54

Official

Dear Phindile S

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team