Poor customer service
I called discovery call centre several times this morning and firstly the phone was dropped on my ears by someone called Natalie, I called again and the second girl told me she only does customer care she wouldn't know how to place a request so that someone can call me back, all I wanted was someone to call me for reinstatement of my medaid as I have changed companies, it's ****ing off that I called discovery the beginning of this month for that and Matthew Canninghem told me I have to wait for my company to withdraw me 1st
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Discovery Health's replyOfficial
25 Sept 2015, 16:40Hello thapelo15,
Thank you for speaking to us.
Please accept my sincere apologies for the manner in which your query was handled. This will be addressed with the relevant agent as well as manager involved. We strive to provide service of an excellent nature and we do welcome any feedback that we receive.
As discussed your membership is active. We are continuously improving our service delivery and hope that your future interactions with the Scheme are pleasurable.
Regards
Kevin
Thank you for speaking to us.
Please accept my sincere apologies for the manner in which your query was handled. This will be addressed with the relevant agent as well as manager involved. We strive to provide service of an excellent nature and we do welcome any feedback that we receive.
As discussed your membership is active. We are continuously improving our service delivery and hope that your future interactions with the Scheme are pleasurable.
Regards
Kevin
Discovery Health's reply25 Sept 2015, 16:40
Official
Hello thapelo15,
Thank you for speaking to us.
Please accept my sincere apologies for the manner in which your query was handled. This will be addressed with the relevant agent as well as manager involved. We strive to provide service of an excellent nature and we do welcome any feedback that we receive.
As discussed your membership is active. We are continuously improving our service delivery and hope that your future interactions with the Scheme are pleasurable.
Regards
Kevin
Thank you for speaking to us.
Please accept my sincere apologies for the manner in which your query was handled. This will be addressed with the relevant agent as well as manager involved. We strive to provide service of an excellent nature and we do welcome any feedback that we receive.
As discussed your membership is active. We are continuously improving our service delivery and hope that your future interactions with the Scheme are pleasurable.
Regards
Kevin