Poor Customer service

I went to my GP for a specialist authorization on the 3rd of July I didn't any communication until I called them on the 9th of July to follow up I was told it will be escalated I called again auto follow up Im being told I need to provide my GP needs to provide scans and a papsmear report. Firstly I haven't done a papsmear in over a year secondly where is the General Practitioner gonna get those scans cause the last time I went to the gyne was in August went had to do an operation to remove fibroids, the follow up visit after my operation i paid cash cause I wasn't In the mood for this run around. So know I want to know where am I gonna get those scans and the papsmear results from, so I must first do the run arounds before I get this authorization. Dentists don't take this medical aid anymore for these same reasons do better discovery. When my GP says Im infertile, I believe he won't say that just to **** you. I've had 3 operations removing fibroids I've been on fertility treatment for over 4 years which I've been paying with my money since yall don't pay for anything