Poor Customer Service

I was admitted to Westville hospital for a Procedure on the 03rd Feb-15, was requested to pay R3400 as a pre admission fee, noting there were sufficient funds in my Medical Savings Fund. With no choice in the matter, I paid the amount with my credit card. On the 4th Feb-15 I lodged in the payment receipt to Discovery Claims, in an effort to recover the money for my credit card. I called the Discovery Call Centre on Friday the 6th Feb, however was informed that the Westville Hospital did not forward their invoice, and my receipt of payment has to be reconciled together. Called Westville hospital on Monday and was informed that the statement was forwarded on Mon 9th to Discovery, requested hospital to forward me a copy. Called Discovery to enquire if they received the statement, they informed that they did not, so I forwarded a copy of the hospital statement to Discovery, and was informed that once receipt and hospital statement is at hand, it will take 3 to 4 days for refund payment. As promised, payment should have been made by Discovery on the 12th Feb. I called Discovery today Friday 13th, and was informed that payment will only be made on 20th Feb. Unacceptable Service.