Poor customer service

I have had dissapointing service with Discovery since the beginning of the year when they cancelled my vitality without my consent. They initially did not want to admit it and later blamed it on their system. After a month of enquiries and follow ups through numerous calls having waisted so much airtime, time and energy my query was resolved. I have recently app**** to add dependents on my medical aid after i have decided to give them a benefit of the doubt but i find myself dissapointed again. Their PDF form allows for an electronic signature which they cannot accept. I sign the form manually. After a week of follow ups they still tell me that i need to submit the manually signed forms. Ive spoken to four people confirming this but somehow their systems cannot pick this up. Im seriously dissapointed on Discovery. Extremely poor service.