PP
Petrus P

1 reviews | Active since Nov 2016

25 Jul 2017, 07:32

Poor Customer Service

<p>I recently became a Father again, and one would think this is a time of celebration and joy. Unfortunately, Discovery wishes to take that away from me as I had one miniscule request which they failed to resolve. I requested them to update my cellphone number, so that when I request an OTP it gets sent to my new number. I received an email from them to indicate they will reply within 2 business days, that was beginning of last week. To top it all off, they misspelled my Daughter's name on the membership certificate and system as well, hence the reason for the OTP to be updated so that I can manage my portfolio.</p> <p> </p> <p>Thanks Discovery, for taking this time to make me frustrated and destroying this special moments. Well done!</p>

0
Replies (2)
Discovery Health
Discovery Health's reply25 Jul 2017, 09:36
Official

Dear petrus-du-plessis

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply27 Jul 2017, 14:38
Official

Dear petrus-du-plessis

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team