Poor customer service

<p>I have been phoning your call center about a dozen times and they keep on telling me that they will sort out my claims but no one ever gets back to me</p> <p>I have two claims which were not fully paid, I then did a special claimed from my medical savings but they still aren’t paid.</p> <p>The two claims are as follows:</p> <p> </p> <p>1) JAG Holding -TA Dental--5 December 2016</p> <p>Discovery Reference Numbers:</p> <p> ********** 402; ********** 747; ********** 226; ********** 658; ********** 173</p> <p> </p> <p>Date Member Amount</p> <p>05-Dec-16 Member Paid Doctor R 673 - 00</p> <p>13-Dec-16 Discovery Health Paid R 135 - 00</p> <p>24-Dec-16 Discovery Health Paid R 227 - 30</p> <p> Total Paid by Discovery R 362 - 30</p> <p> Short Fall R 310 - 70</p> <p> </p> <p>2) Dr Rael Ploakow -- 5 December 2016</p> <p>Reference Numbers: ********** 790; ********** 563; ********** 421; ********** 715; ********** 023; ********** 173</p> <p> </p> <p>Date Member Amount</p> <p>05-Dec-16 Member Paid Doctor R 4821 - 00</p> <p>13-Dec -16 Discovery Health Paid R 2273 - 20</p> <p>10-Jan-17 Paid from My Savings R 1958 - 80</p> <p> Total Paid by Discovery R 4232 - 00</p> <p> Short Fall R 589 - 00</p> <p> </p> <p>3) The next issue I have is that I downloaded my claims statement from December 2016 till now and I see that all medical claims are coming out of my medical saving, is part of the claims not covered by the Medical Aid anymore?</p>