1 reviews | Active since Jan 2017

07 Jan 2017, 11:00

Poor customer service

<p>Received a sms on 7th January 2017, saying that my account has been suspended for non payment yet proof of payment was sent on the 5th of January 2017 ... this was confirmed with a discovery consultant 15 minutes after sending e-mail. Consultant confirmed reference number of payment and loaded the reference on system,</p> <p> </p> <p>I have called discovery on the ********** 877 number to resolve this issue and spent 40 minutes waiting before I was cut off. I redialed and spent another 40 minutes and got cut off again. See screen shot of call log. I hope somebody gets this and compensates my time and my call for their error .</p>

0
Replies (2)
Discovery Health
Discovery Health's reply09 Jan 2017, 08:58
Official

Dear nadine-da-costa

Thank you for calling our attention to this issue. We will provide you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply10 Jan 2017, 12:31
Official

Dear nadine-da-costa

Please check your email inbox for our feedback.

Please let us know if you have any questions.

Regards
Discovery Health Servicing Team