CG
Clint G
1 reviews | Active since Jan 2015
31 Mar 2015, 19:44
Poor customer service
We have recently joined discovery and have put through a claim, it was then assessed after being told that we have no waiting period and declined due to \pre existing". This is still acceptable but what makes me really unhappy is that they terminated my policy due to the non disclosure policy"
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Replies (1)
Discovery Health's replyOfficial
01 Apr 2015, 11:16Hello Clintgrant84,
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there were any pre-existing conditions of which we were not aware. We truly sorry you feel this way and may contact the Standards Team should you wish to appeal this decision.
Kind regards
Jashvir
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there were any pre-existing conditions of which we were not aware. We truly sorry you feel this way and may contact the Standards Team should you wish to appeal this decision.
Kind regards
Jashvir
Discovery Health's reply01 Apr 2015, 11:16
Official
Hello Clintgrant84,
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there were any pre-existing conditions of which we were not aware. We truly sorry you feel this way and may contact the Standards Team should you wish to appeal this decision.
Kind regards
Jashvir
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there were any pre-existing conditions of which we were not aware. We truly sorry you feel this way and may contact the Standards Team should you wish to appeal this decision.
Kind regards
Jashvir